Incident support
L1 / L2 support requests: diagnosis, clear documentation and escalation of complex issues.
Local time
NIKITA RYSIEV / WARSAW
Support that works.
Calmer workdays.
IT Support Specialist
I bring L1 / L2 support experience, Windows, Active Directory and Microsoft 365 troubleshooting, with clear documentation and a calm, user-focused approach.
03years
IT support · L1 / L2
Service Desk
Incident diagnosis and resolutionService Level Agreement
Windows / M365
User environments and administration
Communication & languages
Language skills
01 / IT SUPPORT SKILLS
Clear support.
Reliable systems.
Practical troubleshooting, structured communication and dependable service for users and their devices.
Workplace systems
Supporting Windows environments, Active Directory accounts, Microsoft 365 access and everyday workplace tools.
Infrastructure & devices
On-site hardware and network-device troubleshooting, configuration and testing of LAN / WLAN connections.
02 / EXPERIENCE
Experience that
keeps work moving.
User support, infrastructure and workplace systems, with a steady focus on resolution and documentation.
ISS POLSKA
IT Specialist · User & Infrastructure Support
- Support users with hardware, software and service-access issues.
- Set up workstations and troubleshoot LAN / WLAN connectivity.
- Handle support tickets, assist Microsoft 365 users and document solutions.
INFLAA
IT Specialist · E-commerce Support
- Handled support requests from e-commerce platform users.
- Initially diagnosed reported issues and escalated more complex cases.
FUJITSU SOLUTIONS
IT Specialist · Service Desk & Technical Support
- Diagnosed, resolved and logged IT incidents in a Service Desk system in line with service level agreements.
- Performed root cause analysis with L1 / L2 teams.
- Supported users and managed accounts and permissions in Active Directory.
- Provided IT support through Fujitsu for corporate clients including Mitsubishi Electric and PGE Energetyka Kolejowa.
- Used my category B driving licence for occasional business trips.
03 / SELECTED PROJECTS
Built to support.
Ready for work.
My applications show how I approach support workflows, service visibility, device history and clear user outcomes.
Taskly — ToDo App
A working task manager with priorities, due dates, search and local storage. A responsive interface focused on clarity and everyday use.
IT SUPPORT PERSPECTIVE
Clear task states, persistence and everyday workflow checks. Browser checks include editing, persistence, completion and undoing deletion.
BMI Calculator
A web application for calculating body mass index. A focused interface for working with numerical inputs.
IT SUPPORT PERSPECTIVE
Clear input handling, useful feedback and reliable results for and calculation accuracy.
Link Studio — QR
An interactive QR generator for websites, portfolios and events. Live preview, color selection and PNG or SVG export.
IT SUPPORT PERSPECTIVE
Clear controls, local QR generation and files ready to share.
04 / DEVELOPMENT
Always learning.
Developing practical IT and language skills for troubleshooting and user support.
Mate Academy Polska
Applied computer science
Emilia Plater General Secondary School No. 2
Computer science profile
Additional education
LinkedIn Learning
Since 2026, I have been learning on LinkedIn Learning and developing my IT skills.
Polish · intermediateEnglish · intermediateUkrainian · intermediateGerman · basic
05 / CERTIFICATES
Certificates.
Learning you can verify.
Documents confirming IT experience and skills — organised by issuer and support field, with a preview and the original PDF.
Mate Academy Polska
A place for certificates from completed modules at my IT academy.
LinkedIn Learning
A place for certificates from completed LinkedIn Learning courses.
06 / VOLUNTEERING
Technology that
helps people.
Since winter 2020, I have volunteered to provide free, practical help with everyday IT and digital tasks, and I continue this work today.
winter 2020 — present
About the foundation
Chrześcijańska Fundacja Radość
Volunteer · IT and digital support
I help identify faults, repair computers and other IT devices, and get them working again.
I install and configure software, resolve day-to-day technical issues and explain the next steps clearly.
I provide basic technical help with preparing and organising legalisation, financial, official, consular and other documents.
Practical support · patience · clear communication
07 / LET’S TALK
Let’s connect.
Let’s talk technology.
This portfolio introduces my professional experience, skills and projects. I enjoy sharing knowledge and discussing practical IT solutions.
nikita.rysiev@gmail.comCV in EnglishDownload CV in English
Technology in the details.Enable lightning modeGrab the dot. Move it and release.